Terms of service

I. General Provisions

1.1 These General Terms and Conditions govern the mutual rights and obligations of the seller and the buyer – a person who concludes a purchase agreement outside their business activity as a consumer, or within their business activity as an entrepreneur who is required to provide their company registration number (VAT ID) when placing an order (hereinafter referred to as the "buyer") via the web interface of the online store available at: https://www.qutsy.eu (hereinafter referred to as the "online store").

1.2 These General Terms and Conditions are an integral part of the purchase contract. If the seller and buyer conclude a written contract that stipulates terms different from these conditions, the provisions of the contract shall prevail.

1.3 Seller and operator of the online store:

Qutsy s.r.o.
VAT ID: 23077841
Registered with: C 421022 vedená u Městského soudu v Praze
Bank: Revolut
Phone: +420 735 897 527
Email: info@qutsy.eu
Personal pickup: Only by prior phone arrangement

II. Definitions

2.1 Seller – a business entity that sells goods or provides services through the online store https://www.qutsy.eu as part of its trade or business activities.

2.2 Buyer – a legal or natural person who enters into a purchase agreement with the seller through remote communication channels. A buyer is a consumer if purchasing for personal use. A business buyer (entrepreneur) is one who provides an ICO when ordering, thereby accepting the terms for business customers.

2.3 Online store – the website https://www.qutsy.eu used for ordering goods or services. Items shown may not be immediately available.

2.4 Goods or services – all products or services displayed for sale on the website. Listings are informative and non-binding.

2.5 Product/service information – includes price and main characteristics, listed for each item on the website.

2.6 Price – includes VAT and is valid while displayed, unless customized bulk pricing is agreed with the seller.

2.7 Order – a buyer’s offer to enter into a purchase agreement by submitting a completed form.

2.8 Receipt of order – occurs when the seller receives a completed order form.

2.9 Order confirmation – the seller’s acceptance of the buyer’s offer, sent by email or phone, which finalizes the purchase agreement.

2.10 Complaint – assertion of liability for defects, processed as outlined in these terms.

2.11 Complaint resolution – completion of the process through repair, exchange, refund, discount, or justified rejection.

2.12 Expert assessment – a written opinion by an authorized expert or accredited entity regarding the product.

III. Order

3.1 An order is placed by selecting items or services and completing the form on the website.

3.2 The total price, including VAT, is shown in the form and in the confirmation email.

3.3 By submitting the order, the buyer agrees to the price and terms. The order becomes binding upon submission.

3.4 The contract is concluded once the seller confirms the order. Changes or cancellations require mutual agreement.

3.5 The buyer will receive an automatic confirmation email, which is not a binding acceptance. A follow-up confirmation finalizes the contract.

3.6 By ordering, the buyer commits to paying the full price.

3.7 The seller reserves the right to reject an order for any reason and will notify the buyer if so.

3.8 The buyer agrees to communicate electronically (via email, website, or phone).

3.9 Ownership transfers only upon full payment and physical receipt. The buyer assumes risk upon delivery.

3.10 If the seller cannot meet a request, they may propose a modified offer. Acceptance by the buyer finalizes the new contract.

3.11 Orders can be canceled within 24 hours by contacting the seller via email or phone. Refunds (if paid) will be processed within 7 days.

3.12 In case of a pricing error, the seller is not obliged to honor the incorrect price. The buyer will be notified and offered a corrected price.

3.13 The seller may withdraw from the contract if stock is depleted, the product is unavailable, or force majeure occurs. Refunds will be processed within 14 days.

IV. Obligations from the Purchase Agreement

4.1 The contracting parties are the seller and the buyer.

4.2 The buyer must:

Accept the goods or services;
Pay the full confirmed price including any delivery or postal charges;
Check packaging or product condition upon delivery.

4.3 The seller must:

Deliver the goods/services in the agreed quality, quantity, and price;
Send all required documents (invoice, warranty, instructions, etc.) with or after the delivery.

V. Payment and Delivery Conditions

5.1 Prices include VAT and all mandatory charges unless otherwise stated. Payment includes the item price, delivery, and any additional agreed fees.

5.2 Payment is due upon delivery (cash) or within 3 days of order confirmation (card/transfer). It's considered settled once credited to the seller’s account.

5.3 Accepted payment methods:

Bank transfer to the seller’s Revolut account
Payment card (online)

5.4 Special delivery requests may incur additional costs at the buyer’s expense.

5.5 Goods remain the seller’s property until fully paid.

5.6 Billing details cannot be changed after the order is submitted.

5.7 The seller must dispatch goods within 30 days unless otherwise agreed.

5.8 In-stock items are shipped promptly.

5.9 Partial shipments may be made if part of the order is unavailable.

5.10 The invoice is sent with the goods or services.

5.11 If the buyer fails to collect goods, storage fees may apply. After 14 days, the seller may cancel the contract and resell the goods.

5.12 If special delivery is arranged, the buyer or an authorized person must accept and sign for the goods.

5.13 The seller may verify identity for prepaid orders to prevent fraud.

5.14 Legal entities must provide written authorization for order collection.

5.15 The buyer should inspect the goods upon delivery in the presence of the courier.

VI. Packaging and Delivery Costs

6.1 The buyer covers packaging and delivery costs, included in the order unless special requests are made.

6.2 Standard Slovak packaging is included. Special packaging or international delivery may incur extra charges.

6.3 Buyers may negotiate alternate delivery terms or shipping methods.

6.4 The seller may send available goods immediately and deliver the rest later, without extra cost to the buyer.

6.5 By accepting these terms, the buyer consents to receive invoices electronically in PDF format.

VIII. Complaints Policy (Liability, Warranty)

8.1 The seller ensures goods are defect-free upon delivery. If defects occur, the buyer may:

Request free repair or replacement;
Receive a price discount;
Withdraw from the contract in serious cases.

8.2 A complaint must include a completed form, the defective item, and proof of purchase.

8.3 The seller must confirm receipt of the complaint and resolve it within 30 days.

8.4 The buyer is entitled to reimbursement of necessary complaint-related expenses.

8.5 Warranty does not apply if:

The buyer knew about the defect beforehand;
The item was damaged by the buyer;
The defect arose due to improper use or external factors.

IX. Personal Data Protection

9.1 The operator of the online store processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 on the protection of personal data.

X. Final Provisions

10.1 Legal relationships are governed by these terms, the contract, and Slovak law.

10.2 The seller may amend the terms without prior notice. Updates are effective upon publication at https://www.qutsy.eu.

10.3 The version valid at the time of the buyer’s order submission applies.

10.4 By placing an order, the buyer confirms they have read and accepted these terms.

10.5 These terms are published on https://www.qutsy.eu and sent by email upon order confirmation.

10.6 If dissatisfied, the buyer may request correction. If not resolved within 30 days, they may initiate an alternative dispute resolution.

10.7 Any issues not governed by these terms are subject to Slovak law, especially the Civil Code, Consumer Protection Act, and relevant e-commerce laws.

10.8 All intellectual property on the Qutsy website (photos, graphics, design, trademarks, etc.) belongs to the seller.

10.9 The seller is not liable for unauthorized tampering with the website or misuse.

These General Terms and Conditions are effective as of June 1, 2025.